EnergyConsult

Client: Australian Electrical Utility

EnergyConsult staff undertook an extensive study of the impact of a tariff and metering change on customer satisfaction and the perceived performance of hot water systems for a Victorian electricity utility. This assignment involved determining which market segments should and should not have the new meters installed, having determined the likelihood of some segments reacting negatively to the changes in service. Face-to-face interviews, telephone surveys and non-parametric statistical analyses were used extensively in this project.