Energy Efficiency Economics & Markets

Contestable Customer Survey in the Competitive Electricity Market

Client: Australian electricity utilities

EnergyConsult staff?participated in a major study of the experiences of contestable business customers in the Victorian and NSW Electricity Market. The study explored the needs, expectations and decision-making processes of contestable customers and recorded the experiences of these customers in the deregulated market. EnergyConsult staff conducted a considerable number of in-depth interviews with contestable customers, brokers and associations.